6. Recruitment: Stage 3: Interview

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The Interview is always the final and most crucial stage of the recruitment process so get ready to talk about your skills and how you gained them.

We want you to provide evidence of the skills we’re seeking and re-assure us that you’ve thought carefully about your career choice.

About The Interview

The recruitment panel will consist of 3 people and they will score your answers against the skills and behaviours needed, your potential and motivation for the apprenticeship.

They’ll ask you questions to expand on the information you’ve given us, and on the information we have from on-line assessments. The interview is not designed to catch you out or trip you up - it’s for us to find out more about you. When giving examples of things that you’ve done, use the same STAR method as when submitting your application.

The Interview will last about 40 minutes. This should fly by because you’ll be sharing your experiences, achievements and ideas with us.

Remember - we want you to do well!

Preparing For Interview

Remember the questions at interview are about finding out what you’ve done, how you approach situations and your motivation and aspirations. Questions will often start with "Describe a situation where you had to ......" or "What would you do if… ....” or “Tell us why….”

For example: "Describe a time when you dealt with a challenging customer."

This type of question is designed to find out about the ways that you actually work. It focuses on things that you have actually done. This is where you can use the STAR technique to answer, and examples of similar questions are below.

Questions You May Be Asked At Interview

Your interview will start with a general question, which we will then follow up with a more specific, example-based question.

Here are some examples.

Communication Skills

Give an example of a time when a co-worker or classmate criticised your work in front of others.

How did you respond?

Interpersonal Skills

Describe a time when you got co-workers or classmates who dislike each other to work together. How did you accomplish this?

What was the outcome?

Organisational And Time Management Skills

Tell me about a time when you failed to meet a deadline. What things did you fail to do? What were the repercussions?

What was the outcome?

Problem-solving, decision-making and analytical skills

Describe a specific problem you solved. How did you approach the problem? What role did others play?

What was the outcome?

Hints And Tips

  •   Practice your examples because this will help you recall with confidence your past accomplishments
  •   Practice interviews with family and friends
  •   Listen carefully to what the interviewer is asking you and don’t be afraid to ask for clarification
  •   This is where you’ll meet your manager for the first time, so remember this is your chance to make a good impression
  •   Take time to consider your answer, if necessary
  •   Express yourself clearly and concisely
  •   Be as specific as you can
  •   Remember to describe your examples using the STAR model, making sure the majority of the answer is about the Actions and Results
  •   Try to think of an interesting question to ask us. That’s your chance to turn the tables!